We offer the option to return purchased products via our website, www.wallandmore.me. The return process must adhere to specific conditions, which include having the original invoice. Products must be in their original condition. You have the right to return the product within 15 days from the date of purchase, under the conditions listed below. Returning products is a completely free service, and we cover all costs, including the product price and shipping fees.

In What Cases Can I Return Products?

You may request a return from the Wall and More website in any of the following situations:

1. The product received is different from what was ordered.
2. The product dimensions are incorrect.
3. The product arrived defective (broken, scratched, or any other issue that does not match the specifications on the product page).

In What Cases Can I Not Return Products?

You cannot submit a return request in these circumstances:

1. If you changed your mind after receiving the product, and there is no defect or issue (as we manufacture products upon request, your order was made specifically for you).
2. If you fail to meet the general terms of the return policy outlined at the top of this page.

How Can I Submit a Product Return Request?

You can initiate a return request in one of the following ways:
Please include the name of the order holder and the order or invoice number:

What Are the Steps for Returning Products?

The product return process follows these simple steps:

What If I Change My Mind and Want to Cancel the Order Before Receiving It?

Due to the quality of our products, which are custom-made, we begin manufacturing immediately upon order confirmation and do not maintain an inventory of displayed products. You can cancel your order within 24 hours of the confirmation date by sending an email to info@wallandmore.me, attaching your invoice, and using "Order Cancellation" as the email subject.